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Customer Care

Soline Customer Support

We are here to assist with sizing, international shipping, and returns. Our team ensures your family's linen garments arrive perfectly tailored for daily movement.

24h

average response

14 days

simple returns

Global

tracked shipping

Clear Answers

Frequently Asked Questions

Find immediate details regarding our sizing, global transit times, and how to care for our pre-washed organic flax garments.

Choosing Your Size

Simple Returns Process

Our linen abayas and garments are cut for an effortless drape. We recommend selecting your size based on your height. Consult our detailed size guide on each product page for exact measurements.

We offer a simple 14-day return window for all unworn and unwashed items. Simply contact our support team with your order number, and we will guide you through the return shipment process.

Worldwide Shipping Rates

Linen Care Instructions

We dispatch worldwide from our Dubai workshop. Standard and express shipping options are calculated at checkout, with complimentary tracked delivery available on orders above qualifying thresholds.

Our premium flax is pre-washed for softness. To maintain its structure and effortless drape, wash on a gentle cycle with cool water and mild detergent, then hang to dry naturally.

Direct Channels

Direct Support Channels

Have a specific question about an order or custom sizing? Fill out the form and our dedicated team will respond within one business day.